CUSTOMER SERVICE

Eliza B ~ Leather Man Ltd. ~ Austin Jeffers ~ Return Policy If sandals were purchased at an Eliza B, Leather Man Ltd, Austin Jeffers, Retailer: If you have a sandal that is defective you may return it to the store where you originally bought the pair, and it will be replaced free of charge. If you do not have convenient access to the store, you may make an exchange with us. Please return to us with a $7.50 check made out to “Eliza B.” to cover labor and shipping. Generally we make a whole new pair…since “repairing” is actually harder than making a new pair in most instances) If sandals were purchased at the Eliza B, Leather Man Ltd, Austin Jeffers Online Store: If you have bought sandals with us online and they are defective, or break unnaturally (we will asses this when we receive them), we will make you a new pair free of charge. An online order number is required. If you ordered sandals with us and they are the wrong size, or you do not like they way they turned out…return them with a $7.50 check made out to “Eliza B.” to cover shipping, and we will remake you a new pair. If we have made your pair incorrectly, we will send you a UPS call tag – which means UPS picks up your packaged sandals from your house so you don’t have to pay for shipping– and we will make you a new pair free of charge. If you have ordered custom monogram sandals with us online, and they are too small, you may return them with a $30 check made out to “Eliza B.” and we will make you a new pair. If you have ordered monogram sandals and they are too big, you may return them with a $7.50 check, since we can reuse the same strap. One Final Note On Returning Defective Sandals: We occasionally receive sandals back that look like they have gone up and down the Appalachian trail 3 or 4 times. How long should a ribbon sandal last? We believe the answer is two to three seasons of occasional use. After that it’s over. They have done their job. In evaluating the condition of your sandals we try to be fair and are probably more lenient than we should be. In our judgment we will decide whether to repair, replace, offer a discount off a new pair or simply return to you. The above sounds a little stern and unfriendly and in truth it is. We are frankly astonished with the audaciousness of some of our returns. On occasion it causes us to become crabby and distrustful. It is therefore appropriate for us to remind our selves that the overwhelming majority of our customers are kind hearted and fair minded. We are fortunate and grateful. As always, Thank you for wearing our products! Return Address: Leather Man Ltd. 55 Plains Road Essex, Conn. 06426 Attn: Jeffers Leather Man Limited™ / Eliza B.™ 1-800-243-6681

Privacy & Security Policy We collect email address, phone, and mailing address information from our customers to facilitate the order process and to communicate regarding requests and problems. This contact information is only used internally. We respect your right to privacy, and we do not share this information with other companies. Similarly, the billing information we collect when you make a purchase is used only in the processing of your transactions and is protected by Secure Socket Layer technology (see "Secure Transactions" below). We do not send any email other than information regarding your purchase to your email address, unless you have submitted your email address to us for the purpose of notifying you of new items to the site.

Secure Transactions Eliza B, Leather Man Ltd, Austin Jeffers™ uses a secure server and Secure Sockets Layer (SSL) technology to protect your billing and credit card information when you are placing an order. SSL technology encrypts the communication between you and Eliza B.™, allowing only Eliza B.™ access to your information. Your secure transaction begins when you arrive at our order form pages to submit an order. In order for SSL security to work, you must use an SSL-enabled browser. Most browsers version 3.x and later support SSL. To check that the connection is secure, look at the URL bar at the top of your browser window. The first characters in this line will be "https://" when a secure connection is established, as opposed to the "http://" that appears when your connection is not secure. On our site's secure areas, you may double-click the "Secured by Thawte" icon at the bottom of your screen to view the thawte.com secure certificate information. As we use a secure server, all data transfer will still be encrypted, secure, and accessible only by Eliza B.™ According to consumer protection laws, you are protected against illegal, unauthorized use of your credit card. Federal law says that your legal liability in the case of unauthorized card use is limited to $50. Call your issuing bank if you have reason to believe that your credit card number has been used without your permission.